Returns

Returning a Product

If you're not entirely happy with your purchase, we're here to help.

Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact Lumbar S Consumer Relations at: +1 234 271-2243 or via email info@lumbar-s.com to returning your product.

To return an item you ordered from lumbar-s.com, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. Lumbar S can not be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.

To avoid any additional fees, please include all original packing materials, manuals, and accessories with the product. All merchandise must be returned in its original packaging and in sellable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.

No CODs will be accepted.

Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.

Warranty Returns

If you are unable to exchange a product of purchase and if the product is still under warranty, contact a consumer relations representative by telephone at +1 234 271-2243 for assistance. Please make sure to have the model number of the product available.